Handling parent and carer complaints to governors (governors only)

Tuesday 9 June 2026
10:00 12:00

Google Calendar ICS

Platform: Online training

Course fees: Free for LDBS Church and affiliated schools. £30 for others.

This course is aimed at Governors only.

Every governing body must have its own complaints policy, which will allow parents/carers to appeal to the governors if they do not agree with how the school has resolved a complaint.

This session, led by Terri Patterson (People and Culture Director at LDBS). will help governors to:

understand and be able to apply the principles which ensure that justice is done and seen to be done when handling a complaint appeal

know the policies and procedures to follow to give all parties a fair hearing

know how to ensure a good record of the meeting and appropriate follow up correspondence

Please note: this session does not cover admissions or exclusions appeal hearings.

Feedback on our previous governor session:

“Very informative and solution driven.”

To book, please complete this form:

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We will send the course information nearer the time, please check your junk/spam folder if you have not heard from us. If you have any query regarding this course, please contact us

A note about data protection: Thank you for sharing your contact details with us. We will retain your data for two years to assist with our course administration and to share with your school in the event that they want to verify our training records. After two years, all of this data will be destroyed. Please contact us if you have any queries.